Subscription Terms

1. Provider and scope

MarketListen is operated by IDEA LAB Digital Solutions Inc., 3rd Floor Salcedo One Center, 170 Salcedo St., Legaspi Village, Makati City, Philippines 1223. Contact info@idealab.ph or +(632) 8359.5977.

These product-specific terms supplement the IDEA LAB Terms of Use. Mandatory legal rights and the terms of the merchant of record identified at checkout also apply. We have not yet enabled paid sales; these terms describe the planned subscription offering.

2. What you purchase

You purchase software access under the selected plan, not agency consulting, ad inventory or advertising funds. You remain responsible for client authority, campaign inputs, claims, creative rights, review and approvals. OpenAI separately controls advertiser eligibility, billing, ad review and delivery.

The Pricing page identifies plan allowances and current availability. Future connectors, analytical reports and exports are not included as available features until released. No campaign result or revenue outcome is guaranteed.

3. Trial and recurring subscriptions

The free Trial lasts 15 days, supports 1 client and 3 campaigns, has limited AI usage and cannot deploy live ads. It does not require payment details or automatically become paid.

A paid purchase requires login and explicit checkout. Payment covers the stated period; monthly subscriptions renew automatically until cancelled. The checkout identifies the applicable price, currency, taxes, payment provider and renewal terms. Check your account or receipt for the next billing date. Access is activated only after verified payment.

4. Plan changes and price changes

Downgrades take effect at the end of the current paid period. A downgrade does not delete the workspace; plan allowances and applicable creation or execution restrictions apply when it becomes effective.

Upgrades remain unavailable until provider compatibility is verified. The intended rule credits actual subscription fees paid for unused time once and starts a fresh 30-day period after confirmed upgrade payment. The final quote and billing dates must be disclosed before purchase; we will not silently substitute a different rule.

New pricing may be introduced over time. Changes to an existing subscription require prior notice and any consent required by applicable law or the checkout provider.

5. Cancellation and data access

You may request cancellation before renewal through the account billing controls or by contacting support. Where provided, the merchant-of-record portal or receipt support link may also be used. Cancellation takes effect at paid-period end and stops subsequent renewal charges; current paid access continues until then.

After cancellation takes effect, the planned policy is read-only access with download/export for 30 days, while new AI generation and spend-bearing execution through MarketListen are disabled. Deletion of operational workspace data follows that window, subject to separate accounting, security, dispute, legal and backup requirements.

Cancelling MarketListen does not automatically stop advertisements already running with OpenAI. Manage those advertisements in the provider account to avoid continuing media charges. Retention and export must be implemented before paid launch.

6. Refunds and buyer rights

No routine full or partial refund is offered for unused subscription time, reduced use or a change of mind, subject to mandatory legal rights, billing corrections and the applicable merchant-of-record refund policy. See the Refund Policy. A separate agreement cannot remove mandatory rights or the merchant of record’s applicable obligations.

7. Data, security and support

Use authorized accounts and submit only information necessary for campaign work. Do not place payment-card details, identity documents or credentials in campaign briefs or support email. Use dedicated secure connection fields where provider credentials are required. The MarketListen Privacy Notice supplements the IDEA LAB Privacy Policy.

Contact info@idealab.ph for account, product, cancellation or billing support. For a merchant-of-record purchase, use the provider’s receipt support channel for payment and refund requests as well. No specific support response time is promised.