Refund Policy
Our standard policy and the rights that apply to your software subscription.
Last updated: October 12, 2026
1. Standard policy
MarketListen subscription fees are generally non-refundable. We do not offer routine refunds or prorated refunds for unused time, reduced usage, failure to use the workspace, changes in business needs or cancellation during a paid period.
This policy does not override mandatory legal rights, valid billing corrections, product-defect remedies or the refund decisions and applicable policy of the merchant of record identified at checkout. Paid checkout is currently unavailable.
2. Cancellation and downgrade
Cancellation and downgrades take effect at the end of the current paid period. You retain current paid access until then. Cancellation stops future renewal charges and does not itself refund the current period.
After cancellation takes effect, the planned policy permits read-only access and data download/export for 30 days, followed by scheduled deletion of operational workspace data, subject to separately retained records and backup expiry. See Subscription Terms. Export and retention must be completed before paid launch.
3. Billing errors, unauthorized charges and product problems
If you believe a charge is duplicate, incorrect or unauthorized, or the paid product cannot provide its described functionality, contact us promptly. We will review the evidence and arrange appropriate correction or remediation with the checkout provider where applicable. Refund eligibility and processing follow applicable law and the provider’s policy; no fixed processing time is promised here.
4. Merchant-of-record purchases
Where a merchant of record sells the subscription, its buyer terms and refund policy apply to that transaction. The provider is identified at checkout and on the receipt. This website does not claim that Paddle or any other provider has approved MarketListen.
For a transaction completed through Paddle, its Refund Policy and Buyer Terms govern its payment service. Use the support link on your receipt or Paddle buyer support. These links are conditional information, not an announcement that Paddle checkout is live.
5. How to request review
Email info@idealab.ph with your account email, agency name, receipt or transaction reference, date and a brief explanation. Never send full card numbers, passwords, provider secrets or government identification documents.
IDEA LAB Digital Solutions Inc.
3rd Floor Salcedo One Center, 170 Salcedo St., Legaspi Village, Makati City, Philippines 1223
+(632) 8359.5977